Rock RMS Support

Keep Rock Working for Your Ministry

A registration starts taking too many steps. A workflow that once worked no longer fits. Staff begin keeping notes outside Rock because it feels faster.

Small friction adds up.

We help churches simplify Rock RMS, solve day-to-day issues, and make practical improvements so the system keeps supporting ministry as needs change.

There are a lot of ways to improve Rock.

Sometimes the solution is technical. Sometimes the process just needs to be simpler. We help figure out which is which.

All Things Workflows Email Templates Security Audits Staff Training Process Architecture Troubleshooting All Things Connections All Things Workflow Forms All Things Check-In Rock Best Practices Ministry Newsletter Templates VBS Registrations Mission Trip Applications Group Sign Ups Group Attendance Dashboards Data Integrity Tools Pledge Campaigns Custom Badges

Event Registrations Data Audits Custom Reports Website Updates Process Automation Group Management Personalization Signature Documents Custom Giving Dashboards Digital Connect Cards Summer Camp Registrations Custom Check In Labels Special Needs Ministry Tools Volunteer Onboarding Pastoral Care Dashboards Background Check Processes Group Finders Mission Trip Fundraising

Here's some support examples:

Project or Retainer? We can help with both.

Project Work

Best for Rock RMS work with a clear objective and defined finish line.

Projects are a good fit for larger builds, migrations, integrations, workflows, or other work that benefits from a scoped plan.

Project Rate $175 / hour

Support Retainer

Best for churches that need ongoing Rock RMS help as priorities change.

A support retainer gives your team a consistent place to bring questions, improvements, troubleshooting, and new ideas.

Support Rate $160 / hour

What it’s like to be a Retainer Client

Retainer support gives your team ongoing access to people who already understand your Rock environment.

Instead of starting over with every request, we keep context, track priorities, and help your team make steady progress.

Recurring Meetings

Review priorities, open requests, and what should move forward next.

Shared Asana Board

Keep requests, questions, updates, and next steps organized in one place.

Task-Level Time Tracking

See how support hours are being used.

Weekly Hour Summary Emails

Receive a weekly update showing hours used and remaining.

Client Dashboard

Access tasks, users, billing, and other account information in one place.

Team of Experts

Bring in the right expertise for the problem at hand with access to a broader team.

Let’s Talk

Tell us where Rock feels difficult, what your staff is trying to accomplish, or what has been sitting on the list for too long.

We can help determine whether you need a focused project, ongoing support, or simply a better way to approach the problem.